Support for RTG Online

1. Frequently Asked Questions
   
2. Special Topics
   
3. Contacting RTG
   
4. Customer Contact
   

• RTG Bills Online FAQ
• RTG Timer Online FAQ
• RTG Conflicts Online FAQ

• Slide shows
• How-To Guides
  The How-To Guides are available after you sign in to RTG Bills Online:
  RTG Bills Menu > Help > How-To Guides

Converting to RTG Bills Online
Explains how to convert data in RTG Bills on a Windows PC to RTG Bills Online.

Converting Bill Formats to RTG Bills Online
Explains how to convert bill formats from RTG Bills on a Windows PC to RTG Bills Online.

Converting to RTG Conflicts Online
Explains how to convert data in RTG Conflicts on a Windows PC to RTG Conflicts Online.

Using Gmail with RTG Bills Online
Provides instructions for using Gmail to send bills from RTG Bills Online.

We welcome both questions and suggestions. They give us the opportunity to improve our products for the benefit of all our customers.

When you have a question, first check the built-in help information. RTG Bills, RTG Timer, and RTG Conflicts all have extensive help right in the program. Click the Help button!

Next read the Frequently Asked Questions.

If your question remains unanswered, feel free to contact us. We do all support via email. Read our Support Policy for further information.

Finally, you can write to us. Our mailing address is:

RTG Data Systems
2118 Wilshire Blvd., #291
Santa Monica, CA 90403

In order to contact customers using RTG Online, we use a message system. When a message is available, a message box will appear on the RTG Bills Menu, the RTG Timer Menu, and the RTG Conflicts Menu. The box shows how many messages are available. Click the box to see the messages.

Generally, messages are sent for one of two reasons:

• Notification when a significant new feature has been added
  
• Warning regarding a potentially serious problem

We also have a customer database that we use to identify you when you request support. To update your information, use our online form.

Be sure to include enough information so we can tell who you are!  If you have changed email addresses, it would be helpful to include your old address in the Comments box. If your firm name has changed, or the contact person is different, please include the old information in the Comments box.