Q: I'm getting an error message that says Run-time error '3167': Record deleted

A: Usually this indicates that an index in the database is corrupted. This could happen if, for example, you were entering fees when the computer crashed. You might not realize there is a problem until you try to view or print a bill and the corrupted fee transaction causes this error.

Make a copy of the database file, rtgbills.mdb, and save it somewhere safe. Keep the copy until you are sure that the repair procedures suggested below have not caused further damage.

Start RTG Bills and choose File > Compact Database from the menu. If the database can be compacted without errors, repeat what you were doing that triggered the error. Most likely you will not get the error.

If the Compact Database command gives an error message, try to fix the problem with Jetcomp, as described here. Contact RTG if you need assistance.